Billing patients online has always carried a certain security risk, but there are other factors to consider in this day and age where everyone likes to be open about their formerly private lives. How does the medical billing process change when individuals are openly advertising or complaining about their high costs on the internet?
The Wall Street Journal recently reported on the difficulty with which many individuals seem to receive bills from their medical providers, owing to the fact that they simply don't understand them. Good virtualization practices and online portals can make it easier to help present patients with the tools they need to satisfactorily relieve medical providers of some of the tension as well.
In addition to providing an "anatomy" of a bill that any layperson can read, the article noted that the average patient is inundated with the kind of costs that they aren't prepared to front themselves. The average patient needs extra help to understand these documents, broken up into different categories with their own implications.
As an example of the lengths that frustrated users will go, we can turn to ABC World News, in which a California resident was charged more than $55,029 for appendectomy operation. The source quotes a spokesperson from Sutter General Hospital, the medical center responsible for the bill, on their perspective on this contention.
"Sutter Health agrees that an improved billing structure is needed, where published charges are more closely aligned with actual costs," representative Nancy Turner said.
A medical billing consultant might therefore be the best thing for both the provider and the patient, especially when it comes down to the effects as they are observed on a person-by-person basis.