GAO provides insight into Healthcare.gov rollout

A new testimony might suggest a fresh perspective on the Healthcare.gov difficulties.

The General Accounting Office (GAO)'s William Woods recently provided a new perspective on the much-decried Healthcare.gov electronic system that happened last year.

This insight came from a prepared testimony given in response to the House of Representative's Subcommittee on Oversight and Investigations. Comments from Woods could be seen as possible pieces of advice for all practices to consider as they take on healthcare IT consulting from the outside.

The document shows some of the changes that happened during the process of planning and implementing the website, which included an uptick in the overall cost. The information hub that was necessitated by this overhaul on its own ended up costing more than $50 million than the amount originally budgeted.

Woods also pointed out another problem, pertaining to the way the government handled and facilitated the work it was sourcing to contractors.

"Because of inconsistent contractor oversight within the program office and unclear roles and responsibilities, there was confusion about who had the authority to approve contractor requests to expend funds for additional work," he said.

The "federally facilitated marketplace" that was the goal of the project was subsequently found to have "approximately 40" instances of funds that were handled improperly by contractors.

In addition to the explanation given by Woods, the testimony also lists suggestions to the Centers for Medicare & Medicaid Services in order to avoid major failures in the future.

Take on compliance consulting services so that your own practice doesn't make any wrong moves when it comes to authorization and approval, and any national initiatives are adopted in a manner that stays up to code.

92 thoughts on “GAO provides insight into Healthcare.gov rollout

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