Using a medical billing consultant, practices will hopefully find themselves more able to focus on primary care tasks instead of complicated billing requirements. While billing is an important task, it can be overwhelming for those that aren't used to the new ICD-10 code system and are struggling to adjust.
Endocrinologist Dr. Rajasree Pai expressed some of these anxieties in an article for MedPage Today. Dr. Pai used the example of a theoretical diabetes case as a demonstration of the different things that need to be accounted for in billing. This includes the multiple different forms of care that may be needed to treat unique cases.
Another worry is the amount of documentation that arises from billing measures, and whether or not the medical practitioner can address each instance properly.
"Under-billing will invite unhappy emails from CEOs and supervisors, while over-billing is punishable if found wrong on auditing," Dr. Pai said. "This would mean that I have to focus my time with the patient on how I can bill this case correctly."
Clearly, at least according to this testimony, there is room for the American billing process to improve. The Medical Group Management Association also focused on the problems involved with collecting bills, and gathered some advice from industry professionals on what to do when collecting.
Some suggestions include proactively educating patients and creating custom plans for patients with difficulty paying for bills. Consistency is a common theme among these recommendations, but so is speed and direct communication.
As daunting as it may be, practices have to be compliant with federal regulations when it comes to billing and should seek outside help to assist them with important billing tasks whenever necessary. When those cases involve careful legal considerations, medical litigation support is also key.