New survey ranks EHR satisfaction

Epic placed high among electronic health records vendors in a recent survey.

As a key component of modern health IT, the use of electronic health records should be assessed on multiple levels to ensure proper functioning. A new survey from Healthcare IT News ranked nine EHR vendors based on usability criteria: Allscripts, Cerner, eClinicalWorks, Epic, MEDITECH, GE Healthcare, McKesson, NextGen and Siemens.

As a key component of modern health IT, the use of electronic health records should be assessed on multiple levels to ensure proper functioning.

The poll included responses from 396 IT management end user professionals. The vendor names don't make up a comprehensive list of the industry, but, as the source described, they do weed out the companies that have fewer than 12 user reviews.

Overall, Epic proved to be the top choice, with respondents ranking it highly for interoperability, support and features/design. The company featured a total score of 7.6 out of 10, and accounts for 20 percent of the hospital EMR market. By contrast, Siemens placed lowest with a score of 4.6.

End users apparently want more usability from their electronic medical records. End users apparently want more usability from their electronic medical records.

A study that recently appeared in the Journal of the American Board of Family Medicine noted the parallels between the rise in EHR use and the concern over accessibility and efficiency.

"In 2011, 55 percent of all physicians and 68 percent of family physicians were using an EHR system," this study stated. "In 2013, 78 percent of office-based physicians reported adopting an EHR system." The source also adds that "a 2012 survey of family physicians revealed that only 38% were highly satisfied with their EHR."

Operational assessments are part of the healthcare coding and consulting services that can help health organizations stay productive. A tailored assessment will draw from the organization's current state and reveal key areas to focus on revamping.

61 thoughts on “New survey ranks EHR satisfaction

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